![]() I then tested in the following jurisdictions: ![]() Typically, 10 Mbps or higher is a benchmark for excellent upload speeds, and a 100 Mbps download is widely considered a fast Internet speed.īefore I started the speed test, I used my ISP without the VPN as a baseline to test the bandwidth. PIA definitely delivers on both fronts, having passed multiple speed tests with solid numbers. One of the pillars of a quality VPN service is the speed of Internet connection for both uploads and downloads. Speed Remains Strong Behind VPN (Especially in the US) If you are a client, you can access it with no issues, but if you’re a prospective client, then it’s another story.Ģ. PIA customer support depends on the situation. How do free VPN users get access to support? PIA’s live chat support could easily be expanded to include prospective clients, as most major eCommerce offer this service for both sides of the sale. Without paying for a subscription, the Live Chat bubble only worked when I opened the site in Incognito Mode, and even then, the system couldn’t connect me to an agent after five minutes of waiting, and instead asked if I wanted to submit a ticket. However, only paying customers receive access to Live Chat functionality from support agents. Prospective and free users have full access to this section of resources. Their section of Knowledge Base articles, troubleshooting FAQ lists, and how-to guides provided me with a depth and breadth of industry support to help tackle a majority of the questions and issues I encountered. Right off the top, PIA has a formidable customer support resource page. In this Private Internet Access review, I’ll cover why this service is considered one of the best VPNs on the market in 2023.ĭespite this lion’s share of the market, it may not be the VPN of choice for Netflix-only entertainment users. Users can expect major features such as Gigabit speeds for both uploads and downloads, as well as the ability to run 10 separate, yet simultaneous connections to global servers. It’s possible upload speeds are faster: this figure is very close to my broadband’s upload speed limit.Private Internet Access is a U.S.-based company that offers users instant activation of its Virtual Private Network (VPN) services. Switching manually to the London server and toggling the protocol to WireGuard boosted speeds to 330Mbps down and 102.3Mbps up. And with OpenVPN left as the default, speeds were not at all impressive. Unusually, PIA picked a server in Belgium for the Auto option, not one of those based in London very close to us. It defaults to OpenVPN and it’s up to you to switch manually to WireGuard: PIA won’t figure out which one is best for the server you choose.ĭownload and upload speeds are in Megabits per secondĪbove are the speeds we recorded in September 2023 from a BT full fibre broadband connection in London with nominal speeds of 900Mbps down and 110Mbps up. One unusual observation is that in the Windows app that we used to run speed tests, there is no automatic protocol selection. The latter is handy for anyone not living there but wanting to watch K-drama and other Korean TV. In total, PIA has servers in 91 countries, recently adding new servers in Bolivia, Ecuador, Guatemala, Nepal, Peru, Uruguay, and South Korea. It’s good that there are options in all 50 states, something not many VPNs can boast. All of these are clearly indicated by the globe icon, and if you don’t want to see them, you can remove them from the list by heading to General > Show Geo-Located Regions.īeing a US-based VPN, it’s not too surprising that a lot of servers are in the US. This allows you to seem to be in countries such as India, say, where VPN services can’t operate because they would have to log user data. ![]() PIA does have virtual locations (which it calls ‘geo-located regions’) that aren’t in the places they say they are. Unlike many VPNs, PIA by default ranks servers in terms of latency, putting the fastest connections at the top of the pile, although it’s easy to search for and select servers from specific countries.
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